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Terms Conditions

Terms & Conditions

Whilst we strive to be thorough in our checks of our vehicles, due to the nature of the second-hand car trade, unbeknown to us, on rare occasions some issues may manifest over time. In these rare cases, we will endeavour to resolve any complaints on a case-by-case basis by taking into account factors up to but not limited to: the age of vehicle, mileage at point of sale, nature of fault, initial advertisement and terms of sales contract, availability of mechanics/parts etc. In the case of vehicles over 120,000 miles, or a sales value below £1500, or vehicles sold in clearance stock, or marked as "sold with faults", may be sold without warranty, and would be subject to further scrutiny and an alternate process on a case by case basis. In these cases, it is the sole responsibility of the customer to ensure they view, test drive and inspect, - we welcome Third Party inspections from groups such as the RAC, the AA and similar - BEFORE completing purchase.

Upon receipt of any complaint, we will investigate the matter and endeavour to respond within 7 working days.

Refund Policy

In the event of any agreed remuneration, this will be subject to our internal refund policy, which upon sign off will be transmitted within 14 working days. In the event of any agreed refund, it is solely the customers duty to ensure the vehicle is brought back on-site, returned in the condition it was sold, along with all keys, documents and particulars given at point of sale. These must be returned to Heathrow Car Centre – the refund process will not begin until such a stage, pending inspection of vehicle upon return. Heathrow Car Centre reserves the right to make deductions for any loss, excess mileage subject to a fair usage policy up to a maximum of 800 miles per month, up to but not limited to any bodywork, electrical or mechanical damages, or alterations in either the vehicle or associated particulars.